Privacy Policy & SMS Terms of Service

Effective Date: May 23, 2026
Last Updated: May 23, 2026

Sunsplash Pools and Spas respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact our business, request information, schedule services, make a purchase, submit a spa design, or communicate with us.

By using this website or providing information to Sunsplash Pools and Spas, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Sunsplash Pools and Spas may collect personal information that you voluntarily provide when you:

• Request pricing or a quote
• Submit a spa design
• Purchase a spa or related products
• Schedule delivery, maintenance, repair, or service
• Sign up for promotions or customer communications
• Opt in to receive SMS/text messages
• Contact us directly
• Submit a website form

The information we collect may include:

• Full name
• Phone number
• Email address
• Physical address
• Delivery or service address
• Payment information, when applicable
• Purchase history
• Spa configuration and design selections
• Service records and maintenance history
• Appointment, quote, or inquiry details
• SMS opt-in consent and communication preferences, where applicable

If you purchase a Bullfrog Spa or submit a spa design, your design and purchase details may be processed through Bullfrog Spas systems and routed to Sunsplash Pools and Spas for fulfillment and support.

All information you provide should be accurate and up to date.

2. How We Use Your Information

Sunsplash Pools and Spas may use your information to:

• Process spa purchases and orders
• Submit spa designs to Bullfrog Spas
• Provide quotes or estimates
• Schedule deliveries, service visits, maintenance, or repairs
• Maintain service records
• Provide warranty and customer support services
• Respond to inquiries and customer requests
• Send follow-up communications if you have requested to be contacted
• Send appointment confirmations, reminders, or service updates
• Send promotional or informational messages if you have opted in
• Improve our website, customer experience, products, and services
• Comply with legal, regulatory, or business obligations

We do not sell your personal information.

3. Retargeting, Cookies, and Marketing

Our website may use standard tracking technologies, such as cookies, pixels, analytics tools, or similar technologies, to:

• Understand website activity
• Improve website performance
• Measure marketing effectiveness
• Show relevant advertisements
• Follow up on abandoned inquiries
• Provide marketing to users who have requested contact or opted in

You may adjust your browser settings to limit or disable cookie tracking. Some website features may not function properly if cookies are disabled.

We only send promotional communications where permitted and when you have opted in or otherwise requested communication from us.

4. SMS/Text Messaging Policy and Terms of Service

Sunsplash Pools and Spas may offer SMS/text message communications through the Sunsplash Pools and Spas SMS Program.

By providing your mobile number and opting in, you consent to receive automated informational and promotional SMS/text messages from Sunsplash Pools and Spas. Messages may include appointment confirmations, appointment reminders, service updates, pool and spa maintenance reminders, quote follow-ups, customer care messages, billing or account-related notifications, product availability updates, and occasional promotional offers.

Consent to receive SMS/text messages is not required as a condition of purchasing any goods or services from Sunsplash Pools and Spas.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS/text messages at any time by replying STOP, CANCEL, END, QUIT, or UNSUBSCRIBE. After you opt out, you may receive a final confirmation message confirming that you have been unsubscribed.

For assistance, reply HELP.

Carriers are not liable for delayed or undelivered messages.

5. SMS Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties.

Sunsplash Pools and Spas may use trusted service providers to help operate business systems, website functions, scheduling, payment processing, customer communications, analytics, marketing, or SMS messaging services. These providers are only permitted to use information as needed to provide services on behalf of Sunsplash Pools and Spas and are not permitted to use SMS opt-in data or consent information for their own marketing purposes.

6. How We Protect Your Information

Sunsplash Pools and Spas takes reasonable measures to protect your personal information and maintain secure internal systems.

While no method of electronic storage or transmission is 100% secure, we work to safeguard information against unauthorized access, disclosure, alteration, or misuse.

7. Information from Minors

We do not knowingly collect personal information from individuals under 18 years of age.

If we become aware that we have collected personal information from a minor without appropriate consent, we will take reasonable steps to delete that information.

8. Your Privacy Rights

Depending on applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information, where legally permitted
• Opt out of marketing communications
• Opt out of SMS/text messages
• Ask questions about how your information is used

To make a request, contact us at:

Email: sales@sunsplashpoolspas.com
Phone: 928-634-0343

9. Third-Party Links

Our website may include links to third-party websites, manufacturers, platforms, or services. These links are provided for convenience only.

Sunsplash Pools and Spas is not responsible for the privacy practices, content, policies, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Updates to This Policy

Sunsplash Pools and Spas may update this Privacy Policy and SMS Terms of Service from time to time. Updates will be posted on this page with a revised effective date or last updated date.

Your continued use of this website after updates are posted means you accept the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, SMS Terms of Service, or how your information is handled, please contact us:

Sunsplash Pools and Spas
885 South Main Street
Cottonwood, AZ 86326
Phone: 928-634-0343
Email: sales@sunsplashpoolspas.com
Website: https://www.sunsplashpoolspas.com/